Carolina GSE Ultimate Care
Carolina GSE’s Premier Preventive Maintenance service plan for Tronair HPUs.
Locks in the current years pricing. You are guaranteed current year pricing for the parts covered under Ultimate Care.
This locked in pricing results in about 11% savings over the course of the agreement for annual payments, and about 24% for upfront payments.
Part deliveries follow Tronair’s recommended maintenance schedule eliminating the need to place multiple orders each year to service your HPU. In addition, our certified maintenance technicians are available to service your HPU.
If your service requires on-site support, we would be glad to travel to you. Depending on the location, we can drive or fly into your location and come prepared to service your equipment.
What is Ultimate Care?
Ultimate Care is Carolina GSE’s Premier Preventive Maintenance Service Plan for Tronair HPUs.
There are three levels of service:
1) Bronze - Annual PM part deliveries
2) Silver: annual PM deliveries & calibration services
3) Gold: Annual PSG service to replace PM parts, perform onsite gauge calibration, and an extended warranty for the length of the service agreement
What type of parts are covered under Ultimate Care?
Ultimate care focuses on the consumable elements of HPUs. The customer will receive filters, fluid test kits, and hoses during the life of the program. If the customer chooses to upgrade to silver or gold packages, their gauges calibrations also fall under the purview of the agreement. A full list of parts can be provided with the model number of the HPU looking to be covered.
Carolina GSE Ultimate Care Benefits
1) Cost Savings – Customer guarantees the current year pricing of the parts covered under Ultimate Care. This locked-in price results in about 11% savings over the course of the agreement for annual payments and ~24% for upfront payment
2) Convenience – Part deliveries follow Carolina GSE /Tronair’s recommended maintenance schedule eliminating the need for the customer to place multiple orders each year to service their HPU. Additionally, certified maintenance technicians are available to service the customer’s HPU.
3) Flexibility – The customer can pull forward any part shipment covered in the agreement and have it shipped in under two days. For example, if the customer’s hoses begin showing signs of weeping/blistering before the 5th year, they can request their new set prior to the scheduled shipment time.
How many parts does Ultimate Care provide me over the course of the agreement?
We recommend with normal usage that the customer replaces their filters on an annual basis and hoses at least once every 5 years. In a normal 5-year agreement, the customer secures current year pricing for 5 of each filter and one of each hose. However, the customer can choose to increase their rate of part deliveries if they expect heavier than normal usage (>50 Hours of Annual run time) at the same part unit pricing at the time of purchase. Any parts purchased beyond the initial Ultimate Care purchase will be priced according to the new date of purchase.
For example, if a customer purchases the base Ultimate Care in 2020 and requests all five of their filters to be delivered in 2021 and wished to purchase more filters in 2022, the price will be at 2022 pricing.
What HPUs are eligible to be covered under the Ultimate Care plan?
Following the delivery of the HPU, the customer has 12 months to decide whether to purchase Ultimate Care for their HPU. The customer can also select the Ultimate Care option at the time of the order of their HPU.
Carolina GSE Ultimate Care Advantages:
• Guarantees current year's pricing of the parts. Saves up to 11% over the course of the agreement!
• Choose your plan for up to 5 years.
• Filters and gauge calibrations will be sent on automatic annual shipments.
• For plans 3 years or greater, replacement hoses will be sent with the last shipment of your plan.
• Upgrade to Gold for yearly on-site service for the replacement of these parts.
• Choose 5 year, Gold plan and receive an extended warranty on your HPU!
• Ultimate Care Plan can be paid for monthly, annually or up front at a discounted rate!
• Automated Annual Consumable Shipments
• Replacement hoses sent at end of service plan – Years 3 to 5 only
• Bronze + Pressure Gauge Calibration
• Silver + Annual On-Site Service Visits
• Extended warranty included with 5 year plan